
FAQs
Got a question? Find our most asked questions and answers below!
What is check in/check out time?
Check in is from 3pm and check out is 11am. We cannot offer early check in or late check out’s due to the cleaning schedule. Check in is via a key code so we do not require the time of your arrival. All arrival details will be sent to you 3 days before arrival.
Can we add extras to our reservation after we have booked?
Yes you can add extra’s up until 24 hours before your arrival (unless stated otherwise).
What extras do you offer?
Our Extras Include: Champagne Package Includes a bottle of Moët, rose petals, box of chocolates. Price: £65 Prosecco Package Includes a bottle of Prosecco, rose petals, box of chocolates. Price: £45 Romance Bundle Includes 3 helium heart balloons, rose petals and a luxury box of chocolates. Price: £35 Birthday Package Includes a "Happy Birthday" balloon garland, rose petals, a luxury box of chocolates and a bottle of Moët Champagne. Price: £95 Birthday Decor Package Includes a "Happy Birthday" balloon garland, rose petals and a luxury box of chocolates. Price: £30 Engagement Package Includes “Will You Marry Me” in light up letters, rose petals, bottle of Moët Champagne, 6 helium heart balloons and a bouquet of florist choice flowers. Price: £170 Be My Girlfriend Package Includes "Be My Girlfriend" in light up letters, rose petals, bottle of Moët Champagne. Price: £85 Pizza Kit Includes 4 dough balls, mozzarella, tomato pizza sauce, herbs, garlic oil, and dusting flour. Price: £25 Marshmallow Kit Includes marshmallows & skewers. Price: £5 Firewood Kit Includes premium logs, kindling and firelighters. We provide 1 complimentary bag of logs per stay; our hot tubs are wood-fired, and all sauna's have cosy log included. Price: £10 Graze Box: Requires booking at least 7 days in advance. Includes a selection of cheeses, crackers, pickles, and relishes, cured meats, a slice of sausage roll, peppered brisket, hummus, crudités, mini peppers, pate, blue cheese, additional soft cheese, and pork pie. Price: £35 Breakfast Box: Requires booking at least 7 days in advance. Includes waffles, croissants (with jam and butter) pancakes, fruit salad, yogurt, and granola, milk chocolate sauce, sprinkles, caramel wafers, white chocolate sauce, and maple syrup. Price: £30 Dunking Box: Requires booking at least 7 days in advance. Includes waffles, doughnuts, flapjack, chocolate brownie, shortbread, Party rings, Oreo’s, Flips, Mikado's marshmallows, sprinkles, chocolate and caramel sauce, strawberries, and white chocolate sauce. Price: £30 Bottle of Moët Champagne on arrival Price: £55 Bottle of Prosecco on arrival Price: £15 Florist Choice Bouquet of Flowers Price: £55
What happens if we need to cancel/change our booking?
All bookings are non refundable we can however offer requests to change the date up to 30 days before arrival. If you wish to change the date we request you check the availability of the pod you have booked and send us an alternative available date. Please email info@wonderlandretreats.co.uk
What items do you recommend to bring?
- Blanket - Food & drink - Slippers/flip flops for the hot tub - Warm clothes during the winter: we are a glamping site, most of the facilities are outdoors.
What items are included in the pods?
- Pizza oven - Grill - Fridge - Coffee machine & pods - Tea & coffee facilities - Kettle & toaster - Towels & bath robes - Cosy log for the sauna - Cutlery & crockery - Toiletries - Toilet roll
Where are you located?
We are located just outside of the town of Carnforth, there are major supermarkets, pubs, takeaways and train station all 5 minutes walk away. We are a 30 minute drive to the South Lakes.
Do I need to prepay for the whole booking?
A 25% non-refundable deposit is taken at the time of booking. The remainder of the balance will be automatically charged to the card on file 21 days prior to your stay. If you would like to pay for your stay in portions, please give us a call on 07955 285310. Failure to pay will result in cancellation and loss of deposit. For bookings made within 21 days of arrival, full payment is required at the time of booking.
How do I book?
To book, please click on any ‘book now’ button on the website. Please check the availability by using the calendar, the purple marks available dates.
What if there is no availability around the dates I want?
We are honoured that our pods are so popular, but with that means we don’t always have the availability you want if booking close to the date. We will always post our cancellations or late availability on our social media pages & emailing list.
Do you allow pets?
Unfortunately, our site is pet-free.
Which pods have hot tubs?
All of our pods have hot tubs!
What is the minimum night stay?
We offer 1 night minimum stays, and we do not put a limit on maximum night stay.
Do you allow children?
We are an adults only glamping site.
